Here's part 3 of our considerations when choosing who to install or repair your TV equipment

Make sure you find out if they issue a detailed printed invoice.

We provide our customers with a fully itemised invoice.  This means you know exactly what equipment you have had installed. We also detail guarantee periods. So keep the invoice we provide you with safe, if you have any problems or questions at all you can then give us a call and we can help you to resolve this quickly and easily. Much better than a handwritten piece of paper, we're sure you'll agree!

As a professional and conscientious company, we offer various ways for you to pay for your TV viewing equipment, no matter what type of work we do for you.

If you are asked by a company to only pay by cash, this can signify that their guarantee is useless and if something does go wrong with your equipment, you won't have anywhere to go to get the issue resolved.

Whilst we accept cash, we prefer payment by card or cheque with guarantee card. This means you're not only covered by us, but you also have peace of mind that you have proof of the work carried out and when. We prefer this because it shows you how committed we are to making sure you get the best possible service.

Do they provide free on-site advice with a detailed written quotation?

We do, because we're confident of our advice, workmanship and prices.

We will assess your current television viewing equipment and offer advice and help you to weigh up the alternatives whether it's Freeview, BBC Freesat, Sky Freesat or Sky.

We'll help you to choose whether you should use a TV Aerial or Satellite Dish to watch TV - this can depend on a number of things like

• where you live
• what you like to watch
• how many TV's you have in your home
• how many TV's you wish to have now or in the future
• whether you'd like to be able to pause and record TV programmes

There are so many options available and all of our engineers are fully trained to carry out any type of work. Because we're independent, you'll also receive impartial advice, so you'll get the right viewing equipment for your home and your family.

Considerations when deciding who to use for your TV Aerial installation

In our recent blog entries we've been speaking a lot about various changes to digital TV that may affect you and your home. Over the next few entries we're going to tell you a little about how you can determine which company to use. Here are a few things to consider.

One of the first considerations is, what do you do if something isn't to your satisfaction? Once you have had your TV Aerial or Digital TV reception equipment installed or repaired, what if something goes wrong?

You need to find out whether the TV Aerial installation company are a member of a trade organisation?
 
Action Aerials are long-standing members the Confederation of Aerial Industries. Our CAI member number is C967. We are actually CAI Plus members which means there are many added benefits than just a membership number.

Do you know who you are letting into your home?
 
With many TV Aerial installations or repairs, you are passing over personal information and allowing an engineer into your home to carry out the work. Do you know if they are 'safe'?

All of our employees (engineers and office colleagues) are regularly CRB checked. This means your personal information is in safe hands and you have the added peace of mind that any of our members of staff who you deal with throughout your TV Aerial work has been fully vetted.

We think these things are really important - we want you to feel safe and secure in our advice and service...look out for our new blogs heading your way soon!